Legal information
GTC
Last update : September 2025
1. Legal information
The company karacter, registered in Switzerland and headquartered at Route du Moulin 56, 3977 Granges VS, is active in clothing sales.
Contact: info@karacter.ch - Website : www.karacter.ch
2. Scope of application
These General Terms and Conditions of Sale (GTCS) apply to all sales of products concluded via the site https://gruyere-habits.ch/ or any other ordering channel. By ordering, the customer unreservedly accepts these terms and conditions.
3. Products
Beltus sells physical products, including clothing. The products offered are not customized. The images presented on the site are not contractual.
4. Price
Prices are expressed in All taxes included.
Delivery charges are not included in the posted prices. They are calculated after ordering, at the time of invoicing.
5. Controls
Orders can be placed via the website or any other channel defined by Beltus. Once the order has been received, a confirmation is sent to the customer by e-mail.
6. Payment
Visit payment by invoice, after delivery. No payment facilities are offered. Payment terms are specified on the invoice.
7. Delivery
Deliveries are only made in Switzerland, via carrier Planzer. The average delivery time is about one week after validation of the order. A tracking number is sent to the customer upon shipment.
8. Right of withdrawal & returns
In accordance with the Swiss Consumer Protection Act, the customer has the right to cancel the contract at any time. 14-day right of withdrawal upon receipt of the products.
Returns must be requested by e-mail to info@gruyere-habits.ch
Visit return shipping costs are at the customer's expense. Returned products must be in their original condition, unworn, unwashed and in their original packaging.
9. Refund
In the case of compliant returns, reimbursement will be made within 14 days of receipt of the returned items.
10. Warranty
No specific warranty is offered outside the applicable legal warranties.
11. Liability
Karacter cannot be held liable for indirect or consequential damage arising from the use of the products sold.
12. Data protection
No specific privacy policy is currently in place. Customer data is treated with the utmost confidentiality in order to process orders.
13. Applicable law
These General Terms and Conditions are subject to Swiss law. In the event of a dispute, the legal venue is the company's head office, unless otherwise stipulated.