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Confidentiality policy
Privacy Policy
Last update : 13.01.2026
This Privacy Policy describes how Karacter collects, uses and protects the personal data of its customers and site users.
By using this site, you accept the practices described below.
1. Data controller
The data controller is :
Karacter
Granges 3977 , route du moulin 56
info@karacter.ch
2. Collected data
We collect only the data necessary for the proper functioning of our services:
2.1. Data provided voluntarily by the customer
- First and last name
- Postal address
- Email address
- Phone number
- Payment information (via secure service providers)
- Product personalization information (text, images, graphics, etc.)
2.2. Automatically collected data
- IP address
- Browser type
- Visited pages
- Cookies (see dedicated section)
3. Purpose of collection
Personal data is used solely for :
- Processing and executing orders
- Produce and deliver customized products
- Manage payments (via secure third-party service providers)
- Send order confirmations and important information
- Manage after-sales service
- Improve your user experience
- Comply with legal and tax obligations
No data is used for unintended or illegal purposes.
4. Secure payments
Payments are made via certified and secure third-party service providers, such as :
- Credit card
- TWINT
Karacter does not store any banking data on its own servers.
5. Customized products and associated data
In the case of customized products, the files supplied by the customer (images, texts, logos, designs, etc.) are used solely for the manufacture of the requested product.
These files may be kept temporarily for production and after-sales service purposes, and then deleted.
They are never sold, shared or reused without your permission.
6. Sharing data with third parties
We only share strictly necessary data with :
- Payment providers (TWINT, credit cards)
- Delivery services and carriers
- Subcontractors involved in product customization or production
These partners are obliged to respect data confidentiality.
7. Data retention
Personal data are stored :
- For the time required to perform the contract
- To meet legal obligations (accounting, VAT, etc.)
- A maximum of 10 years for accounting obligations, unless you request deletion before this deadline (if legally possible)
Customization files are deleted as soon as they are no longer required.
8. Customer rights
In accordance with the RGPD (if applicable) and Swiss law, you have the following rights:
- Right of access to your data
- Right of rectification
- Right to erasure (within legal limits)
- Right to object
- Right to restrict processing
- Right to portability
Requests can be made via :
info@karacter.ch
9. Data security
We implement technical and organizational measures to guarantee data security:
- Secure hosting
- Limited access to data
- Communication encryption via HTTPS
- Certified payment providers
However, no system is completely risk-free. We undertake to notify any serious data breach in accordance with the law.
10. Cookies
The site uses cookies to :
- Easy navigation
- Save basket
- Analyze site usage
- Improving the user experience
You can set your browser to refuse cookies, but some functions may not work properly.
11. Third-party services
The site may include third-party services such as :
- Google Analytics
- Marketing or statistical tools
- Payment gateways
These services may collect data according to their own policies. We encourage you to consult them.
12. Policy changes
Karacter reserves the right to modify this policy at any time.
Any updates will be published on this page with a new update date.
13. Contact
If you have any questions or requests concerning your personal data :
Karacter
Granges 3977 , route du moulin 56
info@karacter.ch
